Privacy Policy - SiteSure QA
Privacy Policy - SiteSure QA
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Effective Date: 2/26/2026
1. About This Policy
SiteSure QA ("we," "us," or "our") operates at sitesureqa.com and provides AI receptionist, SMS automation, voice automation, website chatbot, and website health assessment services. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your data.
By using our website, submitting a form, booking a call, or communicating with us via SMS, voice, or chat, you agree to the practices described in this policy.
2. Information We Collect
We collect information in the following ways:
Information you provide directly:
Information collected automatically:
Information from communications:
3. SMS Messaging Consent and Disclosure
SiteSure QA sends SMS messages to contacts who have opted in through one of the following methods:
SMS Consent Disclosure
By providing your phone number and submitting any form on sitesureqa.com, you consent to receive automated SMS messages from SiteSure QA including appointment confirmations, follow-up messages, and service-related communications.
Message frequency varies.
Message and data rates may apply.
Reply STOP at any time to opt out. You will receive one confirmation message and no further SMS will be sent.
Reply HELP for assistance. You may also contact us at info@sitesureqa.com.
SMS opt-in data and consent are never shared with third parties for marketing purposes.
Opting out of SMS does not affect your ability to receive service via email or phone call.
4. How We Use Your Information
We use the information we collect to:
We do not use your personal information for third-party advertising or sell your data to any third party.
5. AI Interactions and Automated Processing
SiteSure QA uses artificial intelligence tools to handle inbound calls, respond to SMS messages, and engage website visitors via chat. These interactions may be processed and stored to improve the accuracy and quality of our AI systems. You may request deletion of your interaction records at any time by contacting us at info@sitesureqa.com.
When our AI system is unable to resolve your inquiry, it is designed to escalate to a human representative. Escalation rules are configured per client deployment.
6. Third-Party Service Providers
We work with trusted third-party providers to operate our services. These providers may have access to your information only to perform specific tasks on our behalf and are required to maintain confidentiality. Our providers include categories such as:
We do not share your personal information with third parties for their own marketing purposes.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to remember your preferences, analyze site traffic, and improve your experience. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of our website. We may use analytics tools such as Google Analytics to understand how visitors interact with our site. These tools collect data in aggregate and are governed by their own privacy policies.
8. Data Retention
We retain personal information for as long as necessary to deliver our services, meet our legal obligations, and resolve disputes. Typically:
9. Data Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. While no system is completely secure, we take reasonable steps to safeguard your data and review our security practices regularly.
10. Your Rights
Depending on your location, you may have the right to:
To exercise any of these rights, contact us at:
SiteSure QA
11. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, contact us immediately at info@sitesureqa.com and we will delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website or services after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
SiteSure QA ("we," "us," or "our") operates at sitesureqa.com and provides AI receptionist, SMS automation, voice automation, website chatbot, and website health assessment services. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your data.
By using our website, submitting a form, booking a call, or communicating with us via SMS, voice, or chat, you agree to the practices described in this policy.
2. Information We Collect
We collect information in the following ways:
Information you provide directly:
- Name and contact details (phone number, email address)
- Business name, industry, and service inquiry details
- Any information submitted through our website forms, demo request forms, or booking calendar
Information collected automatically:
- Browser type, device type, and IP address when you visit our website
- Pages visited, time spent, and referring URLs via analytics tools
- Cookies and similar tracking technologies (see Section 7)
Information from communications:
- Call recordings or transcripts when you interact with our AI voice receptionist
- SMS message history when you communicate with our automated SMS system
- Chat conversation logs from our website chatbot
3. SMS Messaging Consent and Disclosure
SiteSure QA sends SMS messages to contacts who have opted in through one of the following methods:
- Submitting a contact, demo request, or inquiry form on our website that includes SMS consent language
- Booking a call or appointment through our scheduling system
- Explicitly requesting SMS communication during a call or chat interaction
SMS Consent Disclosure
By providing your phone number and submitting any form on sitesureqa.com, you consent to receive automated SMS messages from SiteSure QA including appointment confirmations, follow-up messages, and service-related communications.
Message frequency varies.
Message and data rates may apply.
Reply STOP at any time to opt out. You will receive one confirmation message and no further SMS will be sent.
Reply HELP for assistance. You may also contact us at info@sitesureqa.com.
SMS opt-in data and consent are never shared with third parties for marketing purposes.
Opting out of SMS does not affect your ability to receive service via email or phone call.
4. How We Use Your Information
We use the information we collect to:
- Respond to inquiries and deliver the services you have requested
- Send appointment confirmations, reminders, and follow-up messages
- Operate and improve our AI voice, SMS, and chatbot systems
- Conduct website health assessments and performance reporting
- Communicate service updates, changes, or support information
- Comply with applicable laws and regulatory requirements
- Prevent fraud, abuse, and unauthorized access to our systems
We do not use your personal information for third-party advertising or sell your data to any third party.
5. AI Interactions and Automated Processing
SiteSure QA uses artificial intelligence tools to handle inbound calls, respond to SMS messages, and engage website visitors via chat. These interactions may be processed and stored to improve the accuracy and quality of our AI systems. You may request deletion of your interaction records at any time by contacting us at info@sitesureqa.com.
When our AI system is unable to resolve your inquiry, it is designed to escalate to a human representative. Escalation rules are configured per client deployment.
6. Third-Party Service Providers
We work with trusted third-party providers to operate our services. These providers may have access to your information only to perform specific tasks on our behalf and are required to maintain confidentiality. Our providers include categories such as:
- CRM and automation platforms (e.g., Gohighlevel)
- SMS and voice communication providers (e.g., Twilio)
- Website hosting and analytics platforms
- Calendar and scheduling tools
- Payment processing providers
We do not share your personal information with third parties for their own marketing purposes.
7. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to remember your preferences, analyze site traffic, and improve your experience. You can control cookie settings through your browser. Disabling cookies may affect the functionality of certain parts of our website. We may use analytics tools such as Google Analytics to understand how visitors interact with our site. These tools collect data in aggregate and are governed by their own privacy policies.
8. Data Retention
We retain personal information for as long as necessary to deliver our services, meet our legal obligations, and resolve disputes. Typically:
- Contact and inquiry records are retained for up to 24 months from last interaction
- SMS and call records are retained for up to 12 months
- You may request deletion of your data at any time by contacting us
9. Data Security
We implement industry-standard technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or alteration. While no system is completely secure, we take reasonable steps to safeguard your data and review our security practices regularly.
10. Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of SMS or email communications at any time
- Request a copy of your data in a portable format
To exercise any of these rights, contact us at:
SiteSure QA
- Email: info@sitesureqa.com
- Website: https://www.sitesureqa.com/contact
11. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has submitted information to us, contact us immediately at info@sitesureqa.com and we will delete it.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. Continued use of our website or services after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically.
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